سياسة الاسترداد
Return & Exchange Policy
For Customers in Kuwait
We understand that you may change your mind. Brown Loft offers returns and exchanges for customers within Kuwait, subject to the terms and conditions outlined below.
Eligible products purchased through the Brown Loft website or application may be returned or exchanged within 14 calendar days from the date of receipt, provided they meet the conditions stated in this policy.
Return & Exchange Conditions
- Products may be returned or exchanged if they have a manufacturing defect that cannot be repaired without affecting the quality of the item, are counterfeit, have been tampered with, or do not match the specifications stated on the Brown Loft website or application.
- All returned or exchanged products must be in their original packaging, new, unused, unworn and in their original condition.
- Return / Exchange Tag: Clothing and other applicable products must have the original Brown Loft Return / Exchange Tag attached to the item. The tag must remain completely intact and must not be removed, torn, cut, altered, damaged or tampered with in any way. Items without the original intact Return / Exchange Tag will not be accepted for return or exchange.
- Items that are worn, used, damaged, soiled, washed, altered or otherwise not returned in their original condition may be rejected and returned to the customer.
- Unless the product is defective, counterfeit, tampered with or does not match the stated product specifications, all returned items must be in a condition suitable for resale.
Product-Specific Return Conditions
Accessories & Designer Packaging
Where applicable, belts, authenticity cards, dust bags, leather tags and any other original designer packaging or accessories supplied with the product must be included with the return.
Shoes
Shoes should only be tried on a clean, carpeted surface until you are certain that you wish to keep them. Shoes must be returned unworn, unmarked and in their original, undamaged shoe box, as the shoe box is considered part of the product.
Shoes returned without their original box, with a damaged box, with marked or worn soles, or without any original Brown Loft packaging supplied with the item may not be accepted and may be returned to the customer.
Bags
Please handle bags carefully while deciding whether to keep them. Dark-colored clothing may transfer dye onto lighter-colored bags. Items showing marks, discoloration, stains or signs of use may not be accepted for return or exchange.
Clothing
Please take care when trying on garments. All clothing must be returned unworn, unused, unwashed, unaltered and undamaged, with all original labels and the Brown Loft Return / Exchange Tag securely attached and intact.
The Return / Exchange Tag must not be removed, torn, cut, altered or tampered with in any way.
Faulty Goods
Products damaged as a result of normal wear and tear, misuse or improper care are not considered faulty.
Where a product is confirmed to be faulty, we may replace it with the same product in the same size, subject to availability.
Refunds for Kuwait Orders
If your return meets the above conditions, the eligible refund amount will be processed according to Brown Loft's applicable refund procedure.
Once our team receives and inspects the returned item and confirms that it meets the return policy requirements, please allow up to 14 business days for the refund to be processed.
For Customers Outside Kuwait
For international orders, items that are confirmed to be defective or damaged may be exchanged for a replacement of the same item, subject to availability.
To report a defective or damaged item, please contact us at info@shopbrownloft.com.
International Return Conditions
All international returns must meet the same product-condition requirements outlined in this policy. Products must be returned in their original condition, packaging, unused and unworn, together with all original accessories, labels and packaging supplied with the item.
Return / Exchange Tag: For clothing and other applicable products, the original Brown Loft Return / Exchange Tag must remain attached to the item and completely intact.
The Return / Exchange Tag must not be removed, torn, cut, altered, damaged or tampered with in any way. Items without the original intact Return / Exchange Tag will not be accepted for return or exchange.
Items that are worn, used, washed, damaged, soiled, altered or otherwise not in their original condition may be rejected.
International Return Shipping & Charges
If a customer wishes to return an item for a refund for reasons other than an approved defect or damage claim, the customer is responsible for all applicable return shipping costs, customs clearance charges, duties and taxes.
Where any return shipping, customs clearance, duties, taxes or other applicable charges are paid or incurred by Brown Loft in connection with the return, these costs may be deducted from the customer's eligible refund amount.
International Refunds
Once the returned item has been received and inspected by our team, we will notify you regarding the status of your return and whether the refund has been approved or rejected.
If your refund is approved, please allow up to 14 business days for the refund to be processed.
Customer Care
If you need assistance with a return or exchange, our Customer Care Team is available on working days from 10:00 AM to 10:00 PM Kuwait time.
Call / WhatsApp: +965 6660 4545
Email: info@shopbrownloft.com